PHANTOM MEDIUM - July Pre-Orders -

Phantom Medium is ideal for:

• At the backwash.

• All colour services.

• Leveling up from stained and disposable cotton towels.

Phantom Towels Shipping Policy

1. General Shipping Information

Phantom Towels is committed to delivering high-quality hair towels to customers across the United Kingdom. We have partnered with ShipBob to ensure efficient and reliable order fulfilment. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

Orders are processed Monday through Friday, excluding public holidays.

Orders placed before 2:00 PM GMT on a business day will typically be processed the same day.

Orders placed after 2:00 PM GMT will be processed the following business day.

Orders placed on a Friday will not begin processing until the following Monday.

Processing times may be extended during peak shopping periods (e.g., holidays, promotional events).

3. Shipping Methods & Estimated Delivery Times

Phantom Towels offers the following shipping options:

3. Standard Shipping (2–4 Business Days)

Estimated delivery time: 2 to 4 business days from the date of dispatch.

Delivery times may vary based on location and courier performance.

4. Shipping Costs

Shipping costs vary based on the selected shipping method and will be calculated at checkout.

5. Shipping Restrictions

We currently ship only to addresses within the United Kingdom.

We do not ship to PO Boxes or BFPO addresses.

Orders requiring manual verification (e.g., incomplete address, flagged transactions) may experience delays.

6. Order Tracking

Once an order has been shipped, customers will receive a confirmation email with tracking details.

Tracking updates may take up to 24 hours to appear in the courier’s system.

7. Delivery Issues & Delays

7.1 Delayed Orders

While we strive to meet estimated delivery times, unforeseen circumstances (e.g., weather disruptions, courier delays, high demand) may affect shipping timelines.

Holidays and peak periods may extend delivery times.

Phantom Towels is not responsible for delays caused by ShipBob or third-party couriers.

7.2 Lost or Stolen Packages

If a package is marked as delivered but has not been received, customers should:

Check with neighbours or household members.

Verify the shipping address provided.

Contact the courier for further assistance.

If the issue is unresolved, contact info@phantom-towels.com within 7 days of the marked delivery date for assistance.

7.3 Undeliverable & Returned Shipments

If an order is returned to us due to an incorrect address, refusal, or unavailability, customers will be responsible for the reshipping costs.

If an order is returned and a refund is requested, shipping fees are non-refundable.

8. Holiday Shipping

Public holidays may affect processing and shipping times.

Orders placed during UK bank holidays will be processed on the next business day.

We recommend placing holiday orders early to ensure timely delivery.

9. Modifying or Cancelling an Order

Once an order has been placed, modifications (e.g., address changes, product changes) cannot be guaranteed.

If you need to cancel or update an order, please contact us at info@phantom-towels.com within 1 hour of purchase.

10. Contact Information

For any shipping-related inquiries, please contact us at:
Email: info@phantom-towels.com
Customer Support Hours: Monday–Sunday, 9 AM – 5 PM GMT

Phantom Towels reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting.

Effective Date: 01/01/2022

Phantom Towels Return Policy

At Phantom Towels, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not happy with your order, we offer a 30-day return policy under the following conditions:

Conditions for Returns:

Notification of Issues – If your towel arrives damaged or defective, you must notify us within 7 days of receiving the item by emailing info@phantom-towels.com with clear photos of the issue.

Product Condition – The item must be in unused condition and returned in its original packaging.

Restocking Fee – A 10% restocking fee will be deducted from your refund for all returned items.

Shipping Costs – Customers are responsible for return shipping costs. The original shipping fee will not be refunded.

Non-Acceptable Returns – We will not accept returns of:

Used or washed towels.

Items without their original packaging.

How to Return an Item:

Contact our customer service team at info@phantom-towels.com to initiate a return request.

Provide your order number and photos (if the item is damaged or defective).

Once approved, you will receive the return address.

Ship the item back to us using a tracked shipping method to ensure it arrives safely.

Once received and inspected, we will process your refund minus the restocking fee.

Additional Notes:

Returns sent without prior authorisation will not be accepted.

We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

Refunds may take up to 10 business days to process after we receive and inspect the item.

For any questions, please contact info@phantom-towels.com before initiating a return.

Thank you for choosing Phantom Towels!

Product Care Label Placement

Unfortunately, due to the process in which the product is manufactured, we cannot guarantee that all care labels are placed in the exact space on every single towel. Irregular placement of care labels will not be accepted as a reason for a return.