Shipping policy

DELIVERY

Last updated: 01/07/2026

Please see our Terms of Service and Terms of Sale for full details.

4.1.        DELIVERY – WHERE AND WHEN

For orders placed through our Digital Stores, we can only fulfil an order to a valid delivery address which is a home or office address in one of the countries our Digital Stores are available in. For more information on delivery, please see our Product pages.

We make reasonable efforts to ship the Product(s) listed in the Order/Shipping Confirmation by the date indicated in the relevant Order/Shipping Confirmation; or, if no shipping date is specified, within the estimated time frame specified in the delivery method selection in our Digital Stores. Please note that we do not ship on certain public holidays. There are circumstances arising from unexpected or extraordinary circumstances that may affect the delivery date.

For any delivery related problems and queries (including missing packages), we kindly ask you to contact us immediately via info@phantom-towels.com. This way, you enable us to swiftly initiate investigations by contacting the carrier to obtain information related to your delivery. With the passing of time, delivery information will be less readily available. For this reason, we may not be able to process any delivery related problems communicated to us later than 3 (three) months after these problems have occurred. However, we are committed to safeguarding your consumer rights while solving any issues with deliveries.

4.2.        SPLIT DELIVERY

Where possible, we try to deliver all items which you have ordered at the same time. However, we reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. Also, please note that due to the fact that the various Products are stored at different warehouse, an order for multiple Products may result in split shipments.

You will not be charged for any additional delivery costs for any split deliveries.

4.3.        INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging for damage. We kindly ask you to contact us immediately via info@phantom-towels.com  in order for us to swiftly initiate investigations into the damaged package.

4.4.        DELIVERY RATES

If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE “standard delivery”. Other conditions may also qualify you for free delivery. The exact delivery rates depend on the country where your order is being delivered to.