Terms of service
Terms of Service and Terms of Sale
Terms of Service
Last updated: 01/07/2026
This website is operated by KB Beauty Inc, a company incorporated in Delaware, USA (registered office 651 N Broad Street, Suite 206, Middletown, DE 19709, USA), trading as "Phantom Towels." Throughout the site the terms "we," "us" and "our" refer to KB Beauty Inc. We offer this website — including all information, tools and services available from it — to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here.
These Terms of Service apply to your use of our website(s), currently phantom-towels.com and the-phantom-universe.com (the "Site"). Purchases of products through the Site are governed by our separate Terms of Sale, which prevail over these Terms of Service in the event of any conflict in relation to a purchase. Our Refund Policy, Shipping Policy and Privacy Policy are also incorporated into these Terms by reference.
By visiting the Site you agree to be bound by these Terms of Service, including the additional terms and policies referenced above. Please read them carefully. If you do not agree, you may not use the Site. These Terms apply to all users of the Site, including browsers, vendors, customers and contributors of content.
We may update or replace any part of these Terms of Service by posting changes to this page; it is your responsibility to check periodically. Your continued use of the Site after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.
1. ELIGIBILITY
By using the Site you confirm that you are at least the age of majority in your country of residence (18 in the United Kingdom), or that you are using the Site under the supervision of a parent or guardian. You may not use our products or the Site for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. A breach of these Terms will result in immediate termination of your access.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, to the extent permitted by law. You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over networks and changes to meet technical requirements; payment card information is always encrypted in transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Site or its content without our express written permission. Section headings are for convenience only.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on the Site is not accurate, complete or current. Site material is provided for general information only and should not be relied on as the sole basis for decisions. We may modify the Site's contents at any time but have no obligation to update information.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change. We may modify or discontinue the Site (or any part of it) at any time. To the extent permitted by law, we shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Site — this does not affect any order already accepted, which is governed by the Terms of Sale.
5. PRODUCTS AND SERVICES
Certain products may be available exclusively online and in limited quantities, and are subject to our Terms of Sale and Refund Policy. We make every effort to display product colours and images accurately, but cannot guarantee your screen's display is accurate. We may limit sales by person, region or jurisdiction and limit quantities, on a case-by-case basis. All product descriptions and pricing may change at any time. Nothing in this Section affects your statutory rights as a consumer.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order, and to limit quantities per person, household or order, including orders that appear to be placed by dealers, resellers or distributors (see the "no purchase for resale" provisions of the Terms of Sale). If we change or cancel an order, we may contact you using the details you provided. You agree to provide current, complete and accurate purchase and account information and to keep it updated.
7. OPTIONAL TOOLS
We may give you access to third-party tools that we neither monitor nor control. You use any such tools at your own risk and discretion, "as is" and "as available," and should review the relevant third party's terms. To the extent permitted by law, we have no liability arising from your use of optional third-party tools.
8. THIRD-PARTY LINKS
Some content and links on the Site may direct you to third-party websites not affiliated with us. We are not responsible for their content or accuracy and, to the extent permitted by law, accept no liability for third-party materials, websites, products or services. Please review the third party's own policies; complaints about third-party products should be directed to that third party.
9. USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you send us creative ideas, suggestions or other materials ("comments"), whether at our request or otherwise, you agree that we may use, edit, copy, publish, distribute and translate them in any medium without restriction, and that we are under no obligation to keep them confidential, to pay for them, or to respond. You confirm your comments will not infringe any third-party right or contain unlawful, abusive, defamatory or obscene material or malware, and that you will not impersonate others. You are solely responsible for your comments; we accept no liability for comments posted by you or any third party.
10. PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
11. ERRORS, INACCURACIES AND OMISSIONS
The Site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct any such errors and change or update information, or cancel orders, where information is inaccurate at any time without prior notice (including after an order is submitted), subject to the Terms of Sale and your statutory rights. We undertake no obligation to update information except as required by law.
12. PROHIBITED USES
You may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable regulations, rules or laws; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, harm, defame or discriminate on the basis of any protected characteristic; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or the internet. We may terminate your use of the Site for violating any prohibited use.
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Site will be uninterrupted, timely, secure or error-free, or that results will be accurate or reliable. Except as expressly stated by us and except for the goods you purchase (which are covered by the Terms of Sale, the Refund Policy and your statutory rights), the Site and its content are provided "as is" and "as available."
To the maximum extent permitted by law, KB Beauty Inc and its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, revenue, savings or data, arising from your use of the Site.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law; or (d) your statutory rights as a consumer, which remain unaffected. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
14. INDEMNIFICATION
To the extent permitted by applicable law, and except where you are acting as a consumer, you agree to indemnify and hold harmless KB Beauty Inc and its affiliates, officers, directors, agents, contractors, licensors, service providers and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or the documents they incorporate, or your violation of any law or third-party right.
15. SEVERABILITY
If any provision of these Terms is found unlawful, void or unenforceable, it shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.
16. TERMINATION
Obligations and liabilities incurred before termination survive termination. These Terms are effective until terminated by either you or us. You may terminate by ceasing to use the Site. If we consider, in our reasonable judgement, that you have failed to comply with these Terms, we may terminate this agreement and/or deny you access at any time, and you will remain liable for all amounts due up to the date of termination.
17. ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of it. These Terms, together with the Terms of Sale, Refund Policy, Shipping Policy and Privacy Policy, constitute the entire agreement between you and us regarding your use of the Site, superseding any prior agreements. In relation to the purchase of products, the Terms of Sale prevail over these Terms of Service in the event of any conflict.
18. GOVERNING LAW AND DISPUTES
Nothing in this Section deprives you of the protection afforded to consumers by the mandatory laws of the country in which you live. As a consumer, you may bring a claim before the courts of your country of residence; if you reside in the United Kingdom, you may bring a claim before the courts of England and Wales. Disputes relating to purchases are dealt with under the Terms of Sale. If you have a complaint, please contact us at info@phantom-towels.com before pursuing any other remedy.
19. CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We may update, change or replace any part of these Terms by posting changes to the Site. Your continued use of the Site after changes are posted constitutes acceptance.
20. CONTACT
Questions about these Terms of Service should be sent to info@phantom-towels.com.
Terms of Sale
Last updated: 01/07/2026
1. INTRODUCTION & APPLICABILITY
1.1. INTRODUCTION
These Terms of Sale (“Terms of Sale” or “Terms”) give you information about and set forth the legal terms and conditions that apply to the sale of products (“Products”) to you in KB BEAUTY INC Stores (as defined below) in any of the countries listed below.
These Terms of Sale apply to your shopping, orders, purchases, and returns via KB BEAUTY INC owned digital stores that enable online consumer purchases through phantom-towels.com and www.the-phantom-universe.com (each a “Digital Store”, all of which are part of KB BEAUTY INC’s platform). Digital Stores are collectively referred to in these Terms of Sale as “Digital Stores”.
Please read these Terms of Sale carefully and check that the details of your order are complete and accurate before ordering Products online. By shopping online and accepting the Terms of Sale at checkout you are agreeing to be bound by these Terms of Sale. If you do not agree to the Terms of Sale, you must not make an online purchase. These Terms of Sale and any document expressly referenced herein constitute the entire agreement between you and KB BEAUTY INC as regards the purpose of the same, replacing any previous pact, agreement or promise made between you and us verbally or in writing.
1.2. HOW TO CONTACT US
If you have any complaints or questions, including without limitation, in relation to these Terms of Sale, please contact us via at info@phantom-towels.com.
1.3. SELLER OF RECORD
These Terms of Sale create a legally binding agreement between you and KB BEAUTY INC located at 651 N Broad Street Suite 206 Middletown 19709 Delaware, United States, as the seller of record regarding all purchases.
These Terms of Sale are entered into for KB BEAUTY’s own benefit.
1.4. COUNTRIES IN SCOPE
These Terms of Sale apply in the following countries: United Kingdom and United States.
1.5. ADDITIONAL TERMS
You may provide certain personal information to KB BEAUTY INC whilst visiting or purchasing on our website, or we may otherwise collect certain information about you when shopping in our Digital Stores. We will process your information in accordance with our Privacy Policy. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
1.6. CHANGES
We may make changes to these Terms of Sale at any time by posting a revised version of these Terms of Sale online. Any changes introduced will not be retroactive. You are bound by the Terms posted online and accepted at the time when you are shopping in a KB BEAUTY Store or when you place an order. If you do not agree with the changes made, we recommend you do not make an online purchase.
2. PURCHASE OF PRODUCTS
2.1. NO PURCHASE FOR RESALE
KB BEAUTY Products are intended solely for KB BEAUTY to sell Products direct to consumers, and therefore ordering or purchasing of Products for resale is strictly prohibited. By orders or purchases for resale we mean the order or purchase of a Product by someone who resells, or intends to resell, the Product to others (consumers, businesses or any third party). Indications of orders or purchases for resale or distribution purposes, include without limitation, the following:
· The use of multiple different accounts with the same, similar or fictitious receipt address without reasonable reason;
· The use of multiple different accounts with the same recipient phone number, payment account, recipient, or IP address without reasonable reason; or
· Unusually high quantities of single Product purchases, or unusually high quantities of purchases of multiples sizes of the same style or Product without reasonable reason.
If we have reasonable grounds to believe that you are involved in orders or purchases for resale, we reserve the right to take any action to hinder such order or purchase (and deter future orders or purchases), including, without limitation, to refuse your order(s) or to terminate any Contract or to take any other measures in accordance with Section 2.5.
2.2. OUR PRODUCTS
Descriptions of our Products are set out in KB BEAUTY Stores. Please read the descriptions carefully.
In respect of our Digital Stores:
· pictures and images of the Products and their packaging are for illustration purposes only. Your Products and their packaging may vary slightly from those pictures or images. In case of a difference between the image and the written product specifications, the latter will always prevail;
· we cannot guarantee that the colours displayed on your device will match exactly the appearance of your Products. The colours of the Products displayed on our Digital Stores may vary depending on what device you are using and your settings;
· all weights, sizes and measurements set out in our Digital Stores are as accurate as possible.
2.3. ONLINE ORDER PROCEDURE AND CONTRACT FORMATION
You can place an order online by completing all steps of the order procedure in our Digital Stores. This Section contains information on the steps required to form a Contract between you and us.
To the extent admitted by applicable law, all information and Products listed in our Digital Stores do not in any way constitute an offer of sale to you. Through the information contained on and the Products listed in our Digital Store, we are providing you with an invitation to make an offer to purchase one or more Products on our Digital Stores by placing an order. We explicitly reserve the right to remove or edit information and Products from our Digital Stores at any time.
To the extent admitted by applicable law, we are under no obligation to accept your order and we explicitly reserve the right to refuse your order in accordance with Section 2.5 below. We will generally accept your order if the Products are available, the order reflects current prices, we have no reason to believe that you do not meet the eligibility requirements, or that you are not ordering or purchasing for resale and your preferred payment method is validated. There shall be no contract between you and KB BEAUTY INC until your order has been expressly accepted by us in accordance with this Section.
When you place your order, we may run some checks on it before it is fulfilled. These checks may include verifying the availability of the Products, verifying your address and checking for fraud. Any suspected fraud in relation to our Digital Stores will be investigated and, if necessary, prosecuted.
You need a valid email address to place an order via our Digital Stores, which we will use during the order process to form the Contract between you and us:
· When you have completed all steps of our online order process and submitted your order by clicking “Pay Now”, we will send you an email detailing the Products you have ordered and acknowledging receipt of your order (“Order Acknowledgment”). Please keep in mind that all orders are subject to our approval and that the Order Acknowledgement does not mean that your order has been accepted by us. Until we send you the Order/Shipping Confirmation, you can cancel your order in accordance with Section 2.4 below;
· You will be required to pay for your order to complete the online order process. Once we receive your payment, we will send you an email to confirm the receipt of your payment (“Payment Confirmation”).
· Our acceptance of the order takes place when the Products are shipped to you, at which moment we will send you an email with an order number, information on delivery times and how to track your shipment (“Order/Shipping Confirmation”). At this point a contract is formed between KB BEAUTY INC and you (the “Contract”), which is binding for both parties, but only for the Products listed in the Order/Shipping Confirmation and subject to your and KB BEAUTY’S rights to terminate the Contract in accordance with these Terms of Sale.
· We are not obliged to provide you with any other ordered Product that has not been listed in the Order/Shipping Confirmation until we confirm that these have been sent in a separate Order/Shipping Confirmation. These Terms of Sale apply to the purchase of Products from KB BEAUTY INC in accordance with Section 1 above and form an integral part of the Contract. We will contact you by email to tell you if we do not accept all or part of your order.
· If we do not accept your order in full or in part but your account has already been charged, the amounts paid for the ordered Products that have not been accepted shall be reimbursed in full.
· Finally, we will send you an email containing the invoice for your order ("Invoice”). For more information about your Invoice, please be referred to Section 2.6 below.
2.4. CANCELLING YOUR ORDER
We begin processing orders placed via our Digital Stores almost immediately. As a result, we can only provide you with a limited timeframe to cancel your order after submission.
If you want to cancel your order, please reach out to us via info@phantom-towels.com. If cancellation is not possible, the Product(s) will be delivered to you and may be returned under your withdrawal rights as set out under Section 5 below.
2.5. OUR RIGHTS IN RELATION TO YOUR PURCHASES
We explicitly reserve the right to refuse your order in whole or in part in the situations listed in this Section 2.5. We also reserve the right to terminate a Contract in whole or in part by written notice to you in the situations listed in this Section 2.5. In addition, we explicitly reserve the right to take additional reasonable measures that we deem reasonably appropriate in such situations, including but not limited to: imposing order or purchase quantity limits, restricting payment methods, restricting sales to you or your account(s), or denying you access to KB BEAUTY INC Stores. To the extent permitted by the applicable law and in alignment with Section 8 KB BEAUTY shall not be liable for any, damage, losses or costs you incur in relation to any refusal of an order or termination of the Contract other than a refund in accordance with Section 7 below, of any amount received from you in relation to the order we have refused or the Contract we have terminated.
· Product availability: if the Product is no longer available or in stock, or in case of delivery problems or difficulties regarding the supply of the Product, we reserve the right to provide you with information on substitute Products of the same or higher quality and value that you may order. If you do not wish to order the substitute Product, we will reimburse any amount that you may have paid.
· Incorrect or unverifiable billing information: if we cannot verify your billing information or if your billing information is not correct;
· Delivery address: if you have not provided a valid delivery address, see Section 4.1 below;
· Non-payment: if your payment is not authorised or we have not received your payment within 12 (twelve) calendar days after you have placed your order;
· Orders or purchases for reselling purposes: see Section 2.2 above, including without limitation if we consider that you have purchased too many Products;
· Unusual or fraudulent orders: if your order is flagged an unusual order or an order susceptible to fraud;
· Obvious pricing errors: if there was an error in the price displayed in our Digital Stores, see Section 3.1 below;
· Obvious description errors: if there was an error in the description of the Products displayed in our Digital Stores;
· Delivery restrictions: if we could not deliver to the address provided by you;
· Events Outside Our Control: see Section 10 below;
· Behavioural misconduct: if you commit behaviours that affect the normal operation and order procedure in our Digital Stores or deny other customer’s fair chance to purchase Products, or if you commit behaviour that affects the security of our Digital Stores, including but not limited to;
o Using technology or other methods to bypass purchase restrictions, obtain discounts or other benefits;
o Using technology or other methods to place multiple orders, repeat purchases or to simulate panic-buying of Products;
o Frequently purchasing a large number of Products through one or more associated accounts (with the same, similar or fictitious receipt address, with the same receipt phone number, payment account, receipt, or IP address, etc.) and abnormally frequently initiating a large number of returns and/or refunds, and other malicious returns or abnormally high return rates; or
o Claiming refunds for Products not returned to us or Products not sold by us to a certain amount or to a certain number of times without reasonable reason; or
o Returning fake products;
· Violations: if you violate or go against applicable laws and regulations or these Terms of Sale.
If you have any questions following any of the actions taken by us based on this Section 2.5, please contact us via info@phantom-towels.com.
2.6. INVOICING
You agree to receiving invoices in electronic form for your purchases via our Digital Stores.
If you have any questions regarding your invoice, please contact us via info@phantom-towels.com.
2.7. RISK AND OWNERSHIP TRANSFER
For Products purchased via our Digital Stores, we bear the risk of product damage or loss until the time of delivery of the Products to you. "Delivery" is assumed to have taken place, or the order is assumed to have been "delivered", at the time you or a third party appointed by you to us in advance acquires physical possession of the Products, which may, amongst others, be demonstrated by signing for receipt by you or the aforementioned designated third party. In addition, an order is “delivered” when it is dropped off at a location previously authorized by you.
Ownership of Products you have ordered shall transfer to you at the time of delivery or receiving of the Products (as provided in this Section 2.7 and Section 4.1 below).
3. PRICE AND PAYMENT
3.1. PRICES AND CURRENCY
The prices of the Products will be as quoted in KB BEAUTY Stores from time to time. The Product prices exclude Value-Added Tax (VAT), as applicable, which will be shown in the final checkout screen. For orders placed via our Digital Stores, delivery costs are applied per order. For more information on delivery costs please be referred to Section 4.4 below.
The prices in KB BEAUTY Stores will be in GBP or USD unless we apply the local country currency in that KB BEAUTY Store. If you change the country of delivery while shopping in our Digital Stores or during the online order process, prices may be quoted in a different currency from that moment. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing.
While we take great care to make sure that the pricing information displayed on our Digital Stores is correct, we may discover an error in the price of Product(s) you have ordered. We will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. To the extent admitted by applicable law, please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we may not have to provide the Products to you at the incorrect (lower) price (even after we have sent the Order/Shipping Confirmation). In such case we may refuse your order or terminate the Contract in accordance with Section 2.5 above.
3.2. DISCOUNTS, PROMOTIONS AND CAMPAIGNS
We may from time to time offer discounts to our Products or organize promotions or other campaigns. Please note that any discounted Product offer, promotion or campaign shall also be subject to separate (additional) terms and conditions, which we shall communicate to you at the time of the campaign.
3.3. YOUR TOTAL PRICE
For orders placed through our Digital Stores, the total price specified in the final checkout screen of the order process includes tax and delivery costs. This price will be recorded in the Order/Shipping Confirmation, which we recommend you print or download for future reference.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
3.4. PRICE CHANGES
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with an Order/Shipping Confirmation.
3.5. PAYMENT METHODS AND PAYMENT PROCESSING
The payment methods available to you when ordering Products via our Digital Stores may vary per Digital Store and per country. At checkout, you will be able to view the payment methods available for your purchase.
We kindly ask you to not try to pay by any means other than the payment methods made available to you in our online order process in our Digital Stores. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
4. DELIVERY
4.1. DELIVERY – WHERE AND WHEN
For orders placed through our Digital Stores, we can only fulfil an order to a valid delivery address which is a home or office address in one of the countries our Digital Stores are available in. For more information on delivery, please see our Product pages.
We make reasonable efforts to ship the Product(s) listed in the Order/Shipping Confirmation by the date indicated in the relevant Order/Shipping Confirmation; or, if no shipping date is specified, within the estimated time frame specified in the delivery method selection in our Digital Stores. Please note that we do not ship on certain public holidays. There are circumstances arising from unexpected or extraordinary circumstances that may affect the delivery date.
For any delivery related problems and queries (including missing packages), we kindly ask you to contact us immediately via info@phantom-towels.com. This way, you enable us to swiftly initiate investigations by contacting the carrier to obtain information related to your delivery. With the passing of time, delivery information will be less readily available. For this reason, we may not be able to process any delivery related problems communicated to us later than 3 (three) months after these problems have occurred. However, we are committed to safeguarding your consumer rights while solving any issues with deliveries.
4.2. SPLIT DELIVERY
Where possible, we try to deliver all items which you have ordered at the same time. However, we reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. Also, please note that due to the fact that the various Products are stored at different warehouse, an order for multiple Products may result in split shipments.
You will not be charged for any additional delivery costs for any split deliveries.
4.3. INSPECTION UPON DELIVERY
Upon delivery, please inspect the packaging for damage. We kindly ask you to contact us immediately via info@phantom-towels.com in order for us to swiftly initiate investigations into the damaged package.
4.4. DELIVERY RATES
If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE “standard delivery”. Other conditions may also qualify you for free delivery. The exact delivery rates depend on the country where your order is being delivered to.
5. RETURNS AND EXCHANGES
5.1. STATUTORY RIGHT OF WITHDRAWAL
If for whatever reason you are not happy with a Product you ordered via our Digital Stores, you may exercise your statutory right of withdrawal.
You can invoke your right of withdrawal by informing us that you want to return the Product within 14 (fourteen) calendar days (i) after the Product is delivered to you or to a third party indicated by you (other than the carrier) or, (ii) if you have ordered multiple goods in one order which are delivered separately, after the last Product is delivered (”Withdrawal Period”). It is not necessary to give us any reason for invoking your statutory right of withdrawal.
You can inform us that you want to exercise your right of withdrawal by sending us before the end of the Withdrawal Period an unequivocal statement to this extent. Alternatively, you may also use the model withdrawal form below:
Model withdrawal form
Complete and return this form only if you wish to dissolve/revoke the agreement.
To: KB Beauty Inc
195 Graham Road
Unit 1
London
E8 1PE
United Kingdom
info@phantom-towels.com [if you wish to return this form to us online]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) for the provision of the following service (*)
Ordered on (*)/Received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) [only if this form is notified on paper]
Date
(*) Cross out what does not apply
Please do not send the products to the address mentioned in the form. The address to which the products need to be sent is different from this address. When you reach out to KB Beauty Inc with the withdrawal form, you will be provided with a return label. There is no need for you to proactively post the product back.
If you notify us after expiry of the Withdrawal Period that you want to return your Product, our returns policy (available on our website) applies instead of your statutory right of withdrawal.
If you use your statutory right of withdrawal, you have an obligation to return the Products to us without undue delay and no later than 14 (fourteen) calendar days from the day on which you have notified us that you invoke your right of withdrawal.
The Products that are returned to us under your statutory right of withdrawal must be the items that you have purchased from us as identified in your Order/Shipping Confirmation. Please make sure that the Products you return are complete (e.g. both items of a pair must be returned) and not used in any way other than what is reasonably necessary to decide if you want to keep the Products (meaning that you are allowed to try garments or shoes on for fit, but you cannot wear or wash them). If you do not comply with the foregoing and the value of the Product diminishes as a consequence thereof, we can hold you liable for such diminished value.
If you inform us that you wish to return a Product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 (fourteen) days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement, in full or part, until we have received the Products back or until you have supplied sufficient evidence of having sent back all Products. For further information regarding refunds please be referred to Section 7 below.
If you require further assistance exercising your right of withdrawal, please contact us via info@phantom-towels.com.
5.2. EXCHANGES
We do not offer product exchanges.
6. DEFECTIVE AND FAULTY PRODUCTS
All Product descriptions, information and materials displayed in KB BEAUTY Stores are provided “as-is”, without any express or implied warranties thereon, except as provided by law.
We are obliged to deliver to you the Product that you ordered in KB BEAUTY Stores to conform with the Contract, and, subject to this Section 6, you have the right to return the Product in case of defects or non-conformity that existed at the time of delivery (hereafter “Non-Conformity”).
A Product delivered to you will be deemed to conform with the Contract if: (i) it meets the description, specifications and other features displayed in KB BEAUTY Stores, (ii) is suitable for the purposes for which it is normally used, and (iii) possesses the qualities and other features normal for products of the same type and that can reasonably be expected.
7. REFUNDS
In the event of a cancellation, our refusal of your order or a Contract termination, or return, we will issue refunds based on the original form of payment. For further practical information about refunds, please see the Refunds page under the Get Help section on our website.
When we receive your return, we will inspect the items to confirm they meet the return conditions in our Terms of Sale and returns policy which can be found at the footer of our website. If you exercise your right of withdrawal, we will process your refund within the applicable time limits. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. If the return is made outside the applicable return period, or if the goods are excluded from the withdrawal right under the law (e.g. made-to-measure or clearly personalized items), KB BEAUTY reserves the right to refuse the return and to send the goods back to you at your expense.
8. LIMITATION OF LIABILITY
The total liability of KB BEAUTY for any claim with respect to any Products purchased through KB BEAUTY INC Stores or arising out of or relating to these Terms of Sale, regardless of the form of the action, is limited to the amount paid by you for the affected Product.
The limitations set forth in this Section 8 will not limit or exclude liability for death or personal injury, or if it results from the gross negligence, fraud, or willful misconduct of KB BEAUTY INC or for any other matters in which liability cannot be excluded or limited under applicable law.
To the extent permitted by law and unless otherwise stated in these Terms of Sale, we exclude liability for any indirect or consequential damages, including without limitation for any loss of turnover, loss of profit, loss of goodwill, missed opportunities or loss of data.
9. OTHER IMPORTANT TERMS
9.1. TRANSFER OF RIGHTS AND OBLIGATIONS
We may transfer the Contract or any rights or obligations arising therefrom at any time. We will notify you if this happens. To avoid any doubt, we hereby state that such transfer shall not prejudice your statutory rights as a consumer or, in any way, cancel, restrict or limit your rights under the Contract.
9.2. SEVERABILITY
If any section of these Terms of Sale is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (a) the unenforceable or unlawful section will be severed from these Terms of Sale; (b) severance of the unenforceable or unlawful section will have no impact whatsoever on the remainder of these Terms of Sale; and (c) the unenforceable or unlawful section may be revised to the extent required to render the Terms of Sale enforceable or valid.
9.3. WAIVERS
If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10. CHOICE OF LAW/JURISDICTION
Nothing in this section shall deprive you of the protection afforded to consumers by the mandatory rules of law of the country in which you live.
Except where prohibited and without limitation to any statutory rights for consumers, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to these Terms of Sale, including but not limited to the purchase of Products in KB BEAUTY INC Stores shall be resolved individually, without resort to any form of class action. As a consumer, you may also bring a claim before the courts of your country of residence. If you reside in the UK, you may also bring a claim before the English courts.
In case you have a complaint, please contact us via info@phantom-towels.com.