Phantom Medium is ideal for:

• The backwash.
• Colour services.
• Leveling up from stained and disposable cotton towels.

Phantom Towels Shipping Policy

1. General Shipping Information

Phantom Towels is committed to delivering high-quality hair towels to customers across the United Kingdom. We have partnered with ShipBob to ensure efficient and reliable order fulfilment. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

Orders are processed Monday through Friday, excluding public holidays.

Orders placed before 1:00 PM GMT/EST on a business day will typically be processed the same day.

Orders placed after 1:00 PM GMT/EST will be processed the following business day.

Orders placed on a Friday will not begin processing until the following Monday.

Processing times may be extended during peak shopping periods (e.g., holidays, promotional events).

3. Shipping Methods & Estimated Delivery Times

Phantom Towels offers the following shipping options:

3. Standard Shipping (2–4 Business Days)

Estimated delivery time: 2 to 4 business days from the date of dispatch.

Delivery times may vary based on location and courier performance.

4. Shipping Costs

Shipping costs vary based on the selected shipping method and will be calculated at checkout.

5. Shipping Restrictions

We currently ship only to addresses within the United Kingdom and the USA.

We do not ship to PO Boxes or BFPO addresses.

Orders requiring manual verification (e.g., incomplete address, flagged transactions) may experience delays.

6. Order Tracking

Once an order has been shipped, customers will receive a confirmation email with tracking details.

Tracking updates may take up to 24 hours to appear in the courier’s system.

7. Delivery Issues & Delays

7.1 Delayed Orders

While we strive to meet estimated delivery times, unforeseen circumstances (e.g., weather disruptions, courier delays, high demand) may affect shipping timelines.

Holidays and peak periods may extend delivery times.

Phantom Towels is not responsible for delays caused by ShipBob or third-party couriers.

7.2 Lost or Stolen Packages

If a package is marked as delivered but has not been received, customers should:

Check with neighbours or household members.

Verify the shipping address provided.

Contact the courier for further assistance.

If the issue is unresolved, contact info@phantom-towels.com within 7 days of the marked delivery date for assistance.

7.3 Undeliverable & Returned Shipments

If an order is returned to us due to an incorrect address, refusal, or unavailability, customers will be responsible for the reshipping costs.

If an order is returned and a refund is requested, shipping fees are non-refundable.

8. Holiday Shipping

Public holidays may affect processing and shipping times.

Orders placed during UK bank holidays will be processed on the next business day.

We recommend placing holiday orders early to ensure timely delivery.

9. Modifying or Cancelling an Order

Once an order has been placed, modifications (e.g., address changes, product changes) cannot be guaranteed.

If you need to cancel or update an order, please contact us at info@phantom-towels.com within 1 hour of purchase.

10. Contact Information

For any shipping-related inquiries, please contact us at:
Email: info@phantom-towels.com
Customer Support Hours: Monday–Sunday, 9 AM – 5 PM GMT/EST.

Phantom Towels reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting.

Effective Date: 01/01/2022

Phantom Towels' Return & Refund Policy

We can offer refunds on returned products that are in unused condition and returned in its original packaging. Please contact our customer service team at info@phantom-towels.com to initiate a return request.

The cost for postage, duties, taxes and any potential brokerage fees must be covered by the customer. Please contact your shipping carrier to see what the costs associated with shipping the goods back to Phantom Towels would be.

Non-Acceptable Returns

We will not accept returns of:

• Used or washed towels.
• Items without their original packaging.

Restocking Fee

A 10% restocking fee will be deducted from your refund for all returned items.

Damages & Discrepancies

Any damages and/or discrepancies must be reported to Phantom Towels within 1 week of receiving your order. Any claim must be accompanied by photos of the parcel your order came in, the shipping label, and photos of the product you received. We do not accept returns without this process.

Additional Notes

• Returns sent without prior authorisation will not be accepted.
• Please use a trackable shipping service, as we are not responsible for lost or undelivered returns.
• Refunds may take up to 10 business days to process after we receive and inspect the item.

Return Address 

All products that are returned must be shipped to the following address:

UK:
Phantom Towels, 10 Littlewoods, Crabbs Cross, Redditch, B97 5LB
USA:
Phantom Towels, 1329 Myrtle Avenue, 2A, Brooklyn, New York, 11221

Please contact us via email at info@phantom-towels.com before sending back any returns.

Still have questions? We’re here to help! 

info@phantom-towels.com

Product Care Label Placement

Unfortunately, due to the process in which the product is manufactured, we cannot guarantee that all care labels are placed in the exact space on every single towel. Irregular placement of care labels will not be accepted as a reason for a return.